Is my 2019 Lawn Pass valid for the 2020 season?
No, only the 2020 Lawn Pass is valid for use in 2020.
Can I change the name of the Lawn Pass holder after purchase?
No, name changes will not be permitted.
How do I get my Lawn Pass refunded?
There will be no refunds for the 2020 Lawn Pass.
What should I do if my pass is lost or stolen?
Contact Customer Service at 888-512-7469. Your original Lawn Pass will be deactivated and you will receive a new Lawn Pass. You will be charged at Lawn Pass replacement fee of $20 per replacement.
Who should I contact for Customer Service?
For Customer Service questions, please call the venue box office or contact Customer Care at firstname.lastname@example.org or 888-512-7469.
What is included with my Lawn Pass?
The 2020 Lawn Pass includes: ● 1 non-transferable entry per participating concert at the specific venue for which you purchased your Lawn Pass. Your Lawn Pass serves as your ticket and can be tapped only once per concert. ● 1 Fast Lane® entry per concert, subject to availability.
What shows are excluded from the Lawn Pass?
The Lawn Pass is not valid for special events, pavilion only events, third party rentals or festivals. Register your Lawn Pass at lawnpass.livenation.com to opt in to communications regarding excluded concerts.
Are festivals included in the Lawn Pass?
No, festivals are not included - Register your Lawn Pass at lawnpass.livenation.com to opt in to communications regarding excluded concerts.
Can I use my Lawn Pass even if a show is sold out?
Yes, you can use your Lawn Pass even when shows are sold out for participating events.
Does my Lawn Pass grant me Fast Lane Entry into the venue?
Yes, per participating concert, Fast Lane entry is included with your Lawn Pass (subject to availability).
Can a friend come through Fast Lane Entry with me?
No, but your friend can purchase a separate Fast Lane entry for the concert at livenation.com
Is there a shipping charge when purchasing the Lawn Pass?
No, shipping is included in the price of the Lawn Pass.
Are there purchasing limits?
You may purchase up to eight (8) passes.
How can I purchase add-ons such as parking, VIP club access, lawn chairs?
Please visit livenation.com to purchase add-ons for your concert experience.
How do I purchase a Lawn Pass for my local Live Nation amphitheater?
Go to lawnpass.livenation.com and use the dropdown menu to select your preferred venue. You will then be directed to the Front Gate Tickets website to purchase your Lawn Pass.
Do I need a Front Gate Tickets account to purchase the Lawn Pass?
Yes, you must have or create a Front Gate Tickets account to purchase a Lawn Pass.
How much does the Lawn Pass cost?
The 2020 Lawn Pass is $199 plus fees.
Is there a service fee when purchasing the Lawn Pass?
Yes, a service fee will be added at the time of checkout. Shipping is included in the price of the Lawn Pass.
Can I buy the Lawn Pass as a gift for someone else?
Yes, you can gift the 2020 Lawn Pass. You must register the Lawn Pass in your friend’s name at lawnpass.livenation.com.
If I am buying the Lawn Pass as a gift for someone, what information will I need to provide?
You will need to provide the recipient's name, date of birth, and email address at the point of checkout.
If I order this as a gift will you ship the Lawn Pass to the recipient?
No, we will ship Lawn Pass directly to the Lawn Pass purchaser.
If I purchase more than one Lawn Pass, where will you ship them?
All Lawn Passes purchased in a single order will be shipped to the same shipping address.
Is there an age restriction for Lawn Pass purchases?
You must be 13 years of age to purchase a Lawn Pass.
When will I receive my Lawn Pass?
The 2020 Lawn Pass will begin shipping on March 3, 2020, via UPS and all passes will be sent to the original purchaser.
I received my Lawn Pass, what do I do now?
Register your Lawn Pass at lawnpass.livenation.com Registration opts you into Live Nation communications, including venue newsletters, special ticket offers, and notices of excluded concerts. You may opt-out at any time, but you will not receive updates about the concerts available with your Lawn Pass.
Do I need to bring my Lawn Pass to every show I attend?
Yes, you must bring your Lawn Pass with you to every participating event. Your Lawn Pass will be scanned upon entry.
How do I use my Lawn Pass for admission?
Your 2020 Lawn Pass serves as your ticket and can be tapped only once per concert at the point of entry. You may be asked to show ID.
Can I use my Lawn Pass more than once at each concert?
No, the pass is only valid for a one-time scan per participating concert.
Is lawn chair rental included with my Lawn Pass?
No. Each lawn chair will be subject to an additional charge and availability.
Does my Lawn Pass grant me special access (backstage, meet and greet, premier parking, etc.)?
Who can access concerts with the Lawn Pass?
Only the named 2020 Lawn Pass holder can access concerts with the 2020 Lawn Pass.
When does the 2020 Lawn Pass expire?
The 2020 Lawn Pass expires on 12/31/2020.
Is my place on the lawn reserved with the Lawn Pass? Does my Lawn Pass grant me access to the reserved lawn section?
No, the Lawn Pass is valid for the general admission lawn section and is first come, first served.
Do I need to present an ID at each event along with my Lawn Pass?
We reserve the right to check ID when the Lawn Pass is scanned into the venue. You must present a valid form of ID that matches the name on the Lawn Pass.
What is a valid form of ID if I am under 18?
Please bring your school ID or government-issued Passport as a valid form of ID.
Can I use my Lawn Pass at multiple venues?
No, the Lawn Pass is only valid for the venue that your Lawn Pass was purchased for (the venue logo can be found on your Lawn Pass).
How do I find out about specific shows that are excluded from the Lawn Pass?
Check lawnpass.livenation.com/exclusions before you leave for a show for up to date information on shows excluded from your lawn pass. Unless you opted out of receiving updates from us, you will also receive an email notifying you about an excluded event before the event goes on sale to the general public.
Can I share my Lawn Pass on social media?
No, you must not share any pictures of your Lawn Pass on social media or any other media under any circumstances.
There are concerts at my venue that are not sold on Livenation.com. Are they included in the Lawn Pass?
No. Only concerts sold on livenation.com are included in the Lawn Pass.
Will there still be Megaticket in 2020?
Yes. Stay tuned for updates on the 2020 Megaticket!
Lawn Pass Terminology
What is considered a festival at a Live Nation venue?
A festival is a multi-artist, multi-day event at Live Nation venues.
What is considered a special event at a Live Nation venue?
A special event is an event that is not booked or promoted by Live Nation at Live Nation venues.
What is a pavillion-only event at a Live Nation venue?
A pavilion-only event is an event at which the lawn portion of the venue is closed and only pavilion seats are made available.
What is considered a rental at a Live Nation venue?
A rental is an event that is not booked or promoted by Live Nation at Live Nation Venues.