FAQ
Shipping
When will I receive my Lawn Pass?
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<p>The 2024 Lawnie Pass will begin shipping in mid-April and will ship in order of first eligible shows at each venue. You can expect to receive your pass 5 days before the first show your venue. </p><p class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; caret-color: rgb(0, 0, 0); text-size-adjust: auto;"><span style="font-family: "Open Sans", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px;">If you have an eligible event playing off before that mid-April date, or if your pass hasn't arrived for any reason, simply bring your photo ID to the box office of your venue, and they will be able to make sure you can enjoy the show! </span></p><p>
</p>
I received my Lawn Pass, what do I do now?
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Your pass arrives ready to scan and go at the venue! There is no need to register your pass with us to activate your pass.
Customer Service
What should I do if my pass is lost or stolen?
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Contact Customer Service at LawnPassHelp@LiveNation.com. Your original Lawn Pass will be deactivated and you will receive a new Lawn Pass. You will be charged a Lawn Pass replacement fee of $30 per replacement.
Why haven't I received my Lawn Pass?
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<p>There are a number of reasons your Lawn Pass may not have arrived. One is because if incomplete information entered when ordering (a full first and last name matching a photo ID is required for a Lawn Pass). Another could be a shipping error. </p><p>To resolve any issues simply email LawnPassHelp@LiveNation.com</p><p>As always, if you have an eligible event playing off and you don't have your pass, simply bring your photo ID to the box office along with your Order ID and they will make sure you can enjoy the show. </p>
Is my 2023 Lawn Pass valid for the 2024 season?
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No, only the 2024 Lawn Pass is valid for use in 2024. Any Lawn Pass purchased prior to 2024 will not be valid for use.
Can I change the name of the Lawn Pass holder after purchase?
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No, name changes will not be permitted.
How do I get my Lawn Pass refunded?
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There will be no refunds for the 2024 Lawn Pass.
Who should I contact for Customer Service?
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For Customer Service questions, please contact Customer Care at LawnPassHelp@LiveNation.com
What is the result of violation of the Lawn Pass Terms of Use?
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Live Nation has the right to revoke the Pass at any time for misconduct or violation of the Terms of Use.
Venue Info
What COVID-19 policies are in place?
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In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing this pass, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check your venue's website as guidelines are subject to change.
Do I need to bring my Lawn Pass to every show I attend?
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Yes, you must bring your Lawn Pass with you to every participating event. Your Lawn Pass will be scanned upon entry.
How do I use my Lawn Pass for admission?
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Your 2024 Lawn Pass serves as your ticket and can be tapped only once per concert at the point of entry. You may be asked to show ID.
Can I use my Lawn Pass more than once at each concert?
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No, the pass is only valid for a one-time scan per participating concert.
Is lawn chair rental included with my Lawn Pass?
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No. Each lawn chair will be subject to an additional charge and availability.
Does my Lawn Pass grant me special access (backstage, meet and greet, premier parking, etc.)?
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No, the Lawn Pass only grants lawn access and Fast Lane entry (subject to availability). Please read the Lawn Pass Terms of Use <a href="http://lawnpass.livenation.com/" target="_blank">lawnpass.livenation.com/</a> for restrictions.
Who can access concerts with the Lawn Pass?
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Only the named 2024 Lawn Pass holder can access concerts with the 2024 Lawn Pass.
When does the 2024 Lawnie Pass expire?
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The 2024 Lawnie Pass expires on 12/31/2024.
Is my place on the lawn reserved with the Lawn Pass? Does my Lawn Pass grant me access to the reserved lawn section?
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No, the Lawn Pass is valid for the general admission lawn section and is first come, first served.
Do I need to present an ID at each event along with my Lawn Pass?
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We reserve the right to check ID when the Lawn Pass is scanned into the venue. You must present a valid form of ID that matches the name on the Lawn Pass.
What is a valid form of ID if I am under 16?
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Please bring your school ID or government-issued Passport as a valid form of ID.
Can I use my Lawn Pass at multiple venues?
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No, the Lawn Pass is only valid for the venue that your Lawn Pass was purchased for (the venue logo can
be found on your Lawn Pass).
Product Features
What is included with my Lawn Pass?
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The 2024 Lawn Pass includes:
● 1 non-transferable entry per participating concert at the specific venue for which you purchased your Lawn Pass. Your Lawn Pass serves as your ticket and can be tapped only once per concert.
● 1 Fast Lane entry per concert, subject to availability.
What shows are excluded from the Lawn Pass?
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The Lawn Pass is not valid for special events, pavilion only events (where the lawn is closed), third party rentals or festivals. Select events may be excluded. Exclusions will be confirmed when events are announced at each venue. Register your Lawn Pass at <a href="http://lawnpass.livenation.com" target="_blank">http://lawnpass.livenation.com</a> to opt in to communications regarding excluded concerts.
Are festivals included in the Lawn Pass?
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No, festivals are not included - Register your Lawn Pass at <a href="http://lawnpass.livenation.com" target="_blank">lawnpass.livenation.com</a> to opt in to communications regarding excluded concerts.
Does my Lawn Pass grant me Fast Lane Entry into the venue?
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Yes, Fast Lane entry is included with your Lawn Pass (subject to availability).
Can a friend come through Fast Lane Entry with me?
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No, but your friend can purchase a separate Fast Lane entry for the concert at <a href="http://www.livenation.com" target="_blank">livenation.com</a> (subject to availability).
Purchasing
How do I purchase a Lawn Pass for my local Live Nation amphitheater?
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Go to <a href="https://lawnpass.livenation.com" target="_blank">lawnpass.livenation.com</a> and use the dropdown menu to select your preferred venue. You will then be directed to the Front Gate Tickets website to purchase your Lawn Pass.
Do I need a Front Gate Tickets account to purchase the Lawn Pass?
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Yes, you must have or create a Front Gate Tickets account to purchase a Lawn Pass.
Is there a shipping charge when purchasing the Lawn Pass?
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Shipping is included in the fee for the Lawn Pass.
Are there purchasing limits?
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You may purchase up to eight (8) passes.
How can I purchase add-ons such as parking, VIP club access, lawn chairs?
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Please visit livenation.com to purchase add-ons for your concert experience.
How much does the Lawn Pass cost?
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The 2024 Lawn Pass is $239 all-in, shipping included.
Is there a service fee when purchasing the Lawn Pass?
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No. The price you see for the Lawn Pass is all in, which includes fees and shipping.
Can I buy the Lawn Pass as a gift for someone else?
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<span id="docs-internal-guid-08832aae-7fff-e890-d74a-59e3b5f3891d"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;">Yes, you can gift the 2024 Lawn Pass. You must register the Lawn Pass in your friend’s name at <a href="http://lawnpass.livenation.com" target="_blank">lawnpass.livenation.com</a>. </span></span>
If I am buying the Lawn Pass as a gift for someone, what information will I need to provide?
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You will need to provide the recipient's name and email address at the point of checkout.
If I order this as a gift will you ship the Lawn Pass to the recipient?
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No, we will ship Lawn Pass directly to the Lawn Pass purchaser.
If I purchase more than one Lawn Pass, where will you ship them?
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All Lawn Passes purchased in a single order will be shipped to the same shipping address.
Is there an age restriction for Lawn Pass purchases?
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<!--StartFragment-->You must be 13 years of age
to purchase a Lawn Pass.<!--EndFragment-->
Communications
How do I find out about specific shows that are excluded form the Lawnie Pass?
+
Check <a href="http://lawnpass.livenation.com/exclusions" target="_blank">lawnpass.livenation.com/exclusions</a> before you leave for a show for up to date information on shows excluded from your lawnie pass. After receiving and registering your Lawnie Pass, you can also opt-in to receive communications from us on the latest show information, exclusions, and more.
Can I share my Lawn Pass on social media?
+
No, you must not share any pictures of your Lawn Pass on social media or any other media under any
circumstances.
There are concerts at my venue that are not sold on Livenation.com. Are they included in the Lawn Pass?
+
No. Only concerts sold on livenation.com are included in the Lawn Pass.
Lawn Pass Terminology
What is considered a festival at a Live Nation venue?
+
A festival is a multi-artist, multi-day event at Live Nation venues.
What is considered a special event at a Live Nation venue?
+
A special event is an event that is not booked or promoted by Live Nation at Live Nation venues.
What is a pavilion-only event at a Live Nation venue?
+
A pavilion-only event is an event at which the lawn portion of the venue is closed and only pavilion seats are made available.
What is considered a rental at a Live Nation venue?
+
A rental is an event that is not booked or promoted by Live Nation at Live Nation Venues.
Previous Purchaser Presale
When is the previous purchaser presale?
+
<p>Previous purchasers of the 2023 Lawn Pass can purchase a 2024 Lawn Pass exclusively from 2/1 - 2/6 at 11:59PM ET. </p><p>
</p>